Student Wellbeing
At the College of International Education, your wellbeing is always our main priority, and there are a range of service you can access during your studies:
On Campus Safety
The University provides trained security officers to help ensure you and your property are safe at all our campuses. These officers are available 24/7, 365 days a year. If you feel unsafe on campus, have witnessed an incident or something is not quite right, you can contact the Safety and Security Services (all campuses) team at (02) 4921 5888.
MyUON App
Download the MyUON app and have all the information about security right at your fingertips. On the app you can:
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track the Security shuttle in real time
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view the most up to date Smart Paths map
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find Security Help Points near you
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view NUspace Shuttle timetable (linking NUspace and Callaghan)
The MyUON app is available on iOS, Android and web browsers.
Sonder App
All College of International Education students have free access to Sonder; a 24/7 multilingual personal safety and wellbeing service accessible on demand via the Sonder app, phone and in-person. Click here to find out more.
Mental Health
Being an international student and studying in a different country is very exciting, but there also challenges along the way – and sometimes, when those negative feelings don’t go away, it’s normal to want to share them with someone who can help. At the College, we want to ensure that our students are supported in taking care of their mental and psychological wellbeing. Our services include an online student counsellor, workshops and events, special consideration, and more.
Please contact your Student Experience Team for more information about the resources available to you. If you are experiencing a mental health emergency, please refer to the Emergency Contact Details below.
Health Insurance
It is a condition of your student visa to have Overseas Student Health Cover (OSHC) insurance for the entire duration of study in Australia. OSHC covers all public hospitals in Australia.
International students undertaking formal studies in Australia, and their dependents (for example, spouses and children under 18 years old), must obtain OSHC.
It is a condition of your student visa to have Overseas Student Health Cover (OSHC) for the entire duration of study in Australia unless you are exempt. OSHC helps international students cover medical costs while studying in Australia.
International students undertaking formal studies in Australia, and their dependents (for example, spouses and children under 18 years old), must obtain OSHC unless an exemption applies.
The College’s preferred provider is Allianz Care Australia, which offers you a range of benefits. A quote for a single cover will be included in your offer of admission, and we can arrange OSHC on your behalf if you choose this option.
Or you can arrange your own OSHC; please see below for a list of some other providers:
Allianz Care Australia – Overseas Student Health Cover (OSHC)
Allianz Care Australia understand that maintaining your health is an important part of making your stay in Australia as safe and enjoyable as possible.
No health incident is too big or small. It may happen and if it does, Allianz Care Australia step in to support customers in the moments that matter.
Overseas Student Health Cover (OSHC) is health insurance for international students which provides cover for the costs of:
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Out of hospital medical treatment
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In hospital medical treatment
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Prescription medicines
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Medical devices and human tissue products
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Emergency ambulance transport^
Supporting you on and off campus
In addition to the government-mandated health cover required for student visa purposes, Allianz Care Australia provide increased access to medical services to support students as they study in Australia.
These services include:
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24/7 Australian based telehealth services powered by Doctors on Demand. Telehealth consultations provided by Doctors on Demand are gap free. For further information, please refer to the Telehealth Service Terms and Conditions
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Access to their network of direct billing providers available via Find a doctor
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24/7 confidential support for safety, medical and mental health needs via chat, on the phone or in-person powered by Sonder*. Learn more about OSHC product inclusions here.
Learn more about Allianz Care Australia OSHC product inclusions here.
^This is a summary of information and benefits. For the full exclusions, limitations, waiting periods, terms and conditions please read the policy document which is available at allianzcare.com.au/en/policy-wording-documents.html.
*Sonder is available to all primary Allianz Care OSHC policyholders. For dual and multi family policies, only one Sonder account can be activated, and this will be assigned to the primary policyholder. Other listed members (spouses or dependent children) on the policy won’t be provided with separate Sonder accounts. Visit sonderau.com/allianzcare for eligibility and T&Cs.
Emergency Contact Details
In case of a life-threatening emergency, always contact the Australian national emergency number (Police, Fire and Ambulance) at 000
On Campus Security: (02) 4921 5888
Lifeline 24h Mental Health Crisis Support Line: 13 11 14
To know what to do in case of an emergency on campus, watch this video.
